Rules & Regulations

Enrolment and payment

• All lessons are prepaid.
• Enrolment is complete once the fee is paid and the lesson time is confirmed.
• By enrolling, each student (or their parent or guardian) agrees to follow these rules.
• Payment methods: bank transfer (direct deposit or EFT), cash, or a flexible payment plan on request (conditions apply).

Group classes

• There are no refunds or make-up lessons for group classes or workshops the student misses.
• Exceptions may be considered case by case.

Private lessons and make-ups

• Up to two make-up lessons are offered per 10-lesson block.
• Make-up lessons must be taken within two weeks, at a time that suits the teacher.
• Cancelling on the day of the lesson does not qualify for a make-up.
• Make-up lessons must be used within the same block and can't be carried forward.

If Jay cancels a class

If a group class or private lesson is cancelled by Artistry Music, a make-up lesson will be arranged within the same calendar month.

Late arrivals and no-shows

• Lessons are not extended for late arrivals unless there is a valid reason. Please arrive on time.
• A no-show is missing a lesson without at least 24 hours' notice. No refunds, make-ups or credits are given for no-shows.

Student care and supervision

• Artistry Music does not provide care before or after class.
• Parents or guardians of students under 10 are asked to stay on the premises during lessons.
• Young students shouldn't be left at the venue for long periods before or after class.
• Parents and adult students are responsible for keeping up to date with important dates, including recitals and holidays.

Lesson content and recording

• Lessons may not be recorded without Artistry Music's consent.
• Lesson content may not be performed, posted or shared publicly, online or with third parties without written consent from Artistry Music.